Refund policy
We want you to love your Blessed piece. Because our rings are handled individually and shipped worldwide, please read this policy carefully before requesting a return or exchange.
1. Unboxing Video Requirement (Mandatory)
To be eligible for any claim — including a defective item, wrong item received, or missing item — you must provide a continuous, unedited video that shows:
- The sealed package before it is opened
- The full unboxing process, without pausing or cutting the recording
- The item and its condition immediately upon opening
Claims submitted without this unboxing video will not be accepted under any circumstance. This requirement protects both you and us and allows us to process valid claims quickly.
2. What We Accept Returns For
We only accept returns or exchanges for items that arrive defective or damaged. We do not accept returns or exchanges for:
- Change of mind
- Ordering the wrong size (please check our Size Guide before ordering)
- Normal variation in gold-plated finish over time
- Items purchased on sale or at a discounted price, except in the case of a confirmed manufacturing defect (see Section 3)
3. Who Pays for Return Shipping
- If your return is due to a confirmed manufacturing defect (verified with your unboxing video), we will provide free return shipping.
- For all other approved returns, the customer is responsible for return shipping costs.
4. How to Start a Claim
Contact us within 7 days of delivery at hello@blessedjewelry.store with:
- Your order number
- Your unboxing video
- Photos of the issue
Our team will review your claim and respond within 2-3 business days.
5. Refunds
Once your return is received and inspected, approved refunds are issued to your original payment method within 5-10 business days.
